Returns & Exchanges
Our 30-day hassle-free return policy
30-Day Return Window
You have 30 days from the delivery date to return most items for a full refund. Some exclusions apply (see conditions below).
The Return Process
Initiate return
Start your return through our online portal
Within 30 days
Package items
Use original packaging with all accessories
1-2 days
Ship back
Use provided return label or your own carrier
3-5 business days
Receive refund
Refund processed within 3 business days of receipt
3-5 business days
Return Conditions
Unused items
Must be in original condition
Original packaging
With all tags attached
Proof of purchase
Order number or receipt required
Final sale items
Marked as non-returnable
Worn or damaged items
Except for manufacturer defects
Non-Returnable Items
- Personalized or custom-made products
- Gift cards and downloadable software
- Intimate apparel and swimwear (for hygiene reasons)
- Products marked as "Final Sale"
- Items not purchased from Sil3aty
Opened software, music, movies, or games can only be exchanged for the same title if defective.
Need Help With Your Return?
Our customer service team is happy to assist with any return questions
Contact Support
1-800-Sil3aty-NOW